Shipping policy

Last updated: May 30, 2026

Thanks for shopping with Clean Cheeks. Here's everything you need to know about how we get your order to you.

Order Processing

Orders are processed within 1 business day (Monday to Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with a tracking number.

Shipping Destinations & Delivery Times

We ship across Canada and the United States via Canada Post and Chitchats. Estimated delivery is 3 to 7 business days after processing, depending on your location. Remote or rural areas may take a little longer.

Shipping Rates

Shipping is free on all orders, to every destination we serve - no minimum and no surprises at checkout.

Order Tracking

A tracking number is emailed to you as soon as your order ships. Please allow 24 to 48 hours for tracking information to begin updating.

Customs and Duties (U.S. Orders)

U.S. orders may occasionally be subject to customs duties or import taxes assessed by your local authorities. Any such charges are determined by U.S. customs and are the responsibility of the recipient.

Delayed, Lost, or Damaged Orders

Once your order is handed off to the carrier, delivery timelines are outside of our control. If your order is significantly delayed, arrives damaged, or doesn't arrive at all, please contact us within 30 days at hello@cleancheeks.ca and we'll make it right.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address that was entered incorrectly, but if you catch a mistake, reach out right away and we'll help however we can.

Questions

Email us anytime at hello@cleancheeks.ca.