Refund policy

Thanks for shopping with Clean Cheeks. Please read this policy carefully before purchasing, as it explains what is and isn't eligible for a refund or replacement.

Our Hygiene Policy
Because our products are personal hygiene items, and because customer safety is our top priority, we do not accept returns, exchanges, or refunds on any product that has been opened, installed, or used. This policy protects every customer who purchases from us and cannot be waived.

Damaged or Defective Items
If your Clean Cheeks bidet arrives damaged, defective, or missing parts, we'll make it right. Contact us within 30 days of delivery at getcleancheeks@gmail.com with:
- Your order number
- A photo or short video clearly showing the damage or defect

Once we've reviewed your claim, we'll send a free replacement of the affected item. If a replacement isn't possible, we'll issue a refund to your original payment method instead.

Wrong Item Received
If you received an item you didn't order, contact us within 30 days of delivery with your order number and a photo of what you received. We'll cover the cost of sending the correct item and, if needed, arrange return shipping for the incorrect one.

Order Cancellations
If you need to cancel or change your order, contact us as soon as possible. We can cancel or modify orders that have not yet been processed for shipping. Once an order has shipped, it can no longer be cancelled, but our damaged/defective policy above still applies if there's an issue on arrival.

What's Not Covered
We are unable to offer returns, exchanges, or refunds for:
- Products that have been opened, installed, or used
- Change-of-mind returns once a package has been opened
- Damage caused by improper installation or misuse after the product has been confirmed working

How to Start a Claim
Email getcleancheeks@gmail.com with your order number and the details above. We aim to respond within 1-2 business days and will guide you through next steps.

Questions
Reach out any time at getcleancheeks@gmail.com — we're happy to help.